SmallBizGenius Analysis
Make, formerly Integromat, is a workflow automation platform that receives mixed reviews. While some users praise its flexibility and powerful features, others cite a complicated user interface and poor customer support experiences.
Category Breakdown
Scores based on analysis of 96 recent reviews
User Interface & Ease of Use
5.5/10Many reviewers find Make's user interface complicated and unintuitive, leading to a steep learning curve. Users report spending significant time debugging workflows and struggling with the platform's logic, even for simple tasks, with one reviewer stating, "It is very complicated to work with."
30 reviews mention thisCustomer Support
3.0/10A significant number of reviewers express dissatisfaction with Make's customer support, citing slow response times, unhelpful assistance, and difficulty getting issues resolved. Some users report waiting weeks for a response, while others describe the support as "shit support and shit platform overall."
25 reviews mention thisFunctionality & Integrations
8.5/10Many reviewers praise Make's powerful functionality and extensive integrations, highlighting its ability to automate complex workflows and connect various apps and services. Users appreciate the platform's flexibility and customization options, with one reviewer stating, "Make has completely empowered our business to operate as though we have multiple departments."
28 reviews mention thisPricing & Value
7.0/10Several reviewers appreciate Make's pricing model, particularly its generous free plan, which allows users to explore the platform's capabilities before committing to a paid subscription. Some users also find Make to be more cost-effective than alternatives like Zapier, with one reviewer noting, "moved from Zapier and was about a tenth of the price."
15 reviews mention thisBugs & Performance Issues
4.0/10Some reviewers report experiencing bugs, slow loading times, and other performance issues that negatively impact their experience with Make. Users describe the platform as "slow, and buggy" and complain about workflows crashing and losing progress.
12 reviews mention thisPros & Cons
What Customers Love
"The Make.com platform is very powerful...I have created workflows that provide major functions for our business."
"Very generous free credit limit too. It was a great help in setting up our booking page automated text message notification."
"I'y ai trouvé toutes applis que je peux brancher les unes aux autres pour automatiser les actions entre elles (Google Drive, email, crm, chatgpt...)."
"Fantastic platform for automation, moved from Zapier and was about a tenth of the price so saved a lot too."
"It is very easy to use and the community is also helpful."
Common Complaints
"It is very complicated to work with. I have very well written prompts for chatbots and they are struggling as well."
"Unfortunately, we've been waiting over 1 month for any response from their support."
"Bad as f*Bugs Bugs Bugs Bugs Bugs Bugs Bugs Bugs"
"While it’s flexible and great for automations, the steep learning curve and occasional glitches made it frustrating at times. It’s powerful but not very beginner-friendly."
"Every time you change your plan (upgrade/downgrade) they bill you. What a joke."
Common Questions About Make
Answers derived from customer review patterns
Is Make legit and trustworthy?
Make is a legitimate workflow automation platform, but its trustworthiness is debated among users. While many praise its functionality and cost-effectiveness, a significant number of reviewers report negative experiences with customer support and billing practices. Some users describe Make as a "scam company" due to issues with refunds and unexpected charges. Therefore, while Make offers powerful automation capabilities, potential users should carefully consider the reported issues with support and billing before subscribing.
Based on 45 reviewsDoes Make have good customer service?
Customer service is a major pain point for Make users, according to the reviews. Many reviewers report slow response times, unhelpful assistance, and difficulty getting issues resolved. Some users have waited weeks for a response from support, while others describe the support as dismissive or non-existent. This lack of reliable customer service can be a significant drawback for users who require assistance with setting up or troubleshooting their automations.
Based on 25 reviewsIs Make worth it for small business?
Whether Make is worth it for a small business depends on its technical expertise and automation needs. For technically proficient users with complex workflows, Make can be a cost-effective and powerful solution. Its generous free plan allows businesses to test the platform before committing to a paid subscription. However, the steep learning curve and unreliable customer support may make it a less suitable option for businesses seeking a user-friendly and reliable automation tool.
Based on 30 reviewsWhat is Make's refund policy like?
Based on the reviews, Make's refund policy appears to be strict and often results in negative customer experiences. Several reviewers report difficulty obtaining refunds, even when they experienced issues with the platform or were charged in error. Some users describe Make's refusal to provide refunds as "fraudulent" or "dishonest." Potential users should carefully review Make's terms of service and be aware of the potential challenges in obtaining a refund.
Based on 10 reviewsHow difficult is Make to learn and use?
Make is generally considered to have a steep learning curve due to its complex interface and advanced features. Many users report struggling with the platform's logic and spending significant time debugging workflows, even for simple tasks. While Make offers tutorials and documentation, some reviewers find them insufficient or unclear. Users with limited technical expertise may find Make challenging to learn and use effectively.
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